Returns Policy and Shipping Information
Returns and exchanges are only available for home furnishing items and personal items.
Special orders and furniture (Monstructure Furniture) are not eligible for returns
or exchanges unless the item you received is defective.
Small Home furnishing items and personal items are eligible for return within 15 days of your purchase. If you want to return or exchange, please email firstname.lastname@example.org for a Return Authorization Number. Upon receipt of the returned product, we will fully examine the items and notify you via email. We will refund the purchase price using the original method of payment.
Since Monstructure Items are special orders and special-delivered items, they are not eligible for returns or exchanges. However, if the order you received is defective, we will either cancel the order or replace it with a new one. You will have a chance to inspect the item when the delivery is made. Your signature is required for Monstructure furniture deliveries.
Shipping in the US
We offer free shipping on most of our products. Only extra charges will occur when customer requires special shipping or handling on the order.
We ship from Los Angeles, California. The order is usually processed within 2-3 business (excluding weekends and holidays). Special orders are processed within 2-3 dyas of arrival in stock. You will receiv an email confirmation when the order is successfully placed. And you will also received an email with a tracking number. Please review and ensure that the address you have entered is correct. We are not responsible for non-delivery due to errors in the address that you providede. If an order is returned due to an incorrect address, we will refund the original order (excluding the actual shipping cost).
We ship from Los Angeles, California. Most of the orders will go out via FedEx and UPS. Depedning on the location, it my take between 2-6 days for the order to be delivered. We will provide tracking number on all the orders.
Freight Delivery is for Large items that require special handling and delivery. In cases of freight delivery, we will have to communicate with you to arrange the delivery date and time.